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Shipping & Delivery

  • How long does it take to process and ship my order?
  • Most orders are processed and shipped within 2 business days.

  • When can I expect to receive my order?
  • Your order will reach you as per the shipping instructions given by you. Please view the list below for more details.

    Delivery Period for US Orders: (No Delivery on Weekends)
      Fedex/UPS Ground: 4 to 6 Business Days
      UPS 3 Day Select: 3 to 4 Business Days
      UPS 2nd Day Air: 2 to 3 Business Days
      UPS Next Day Air: 1 to 2 Business Days

    Delivery Period for Non-US Orders:
      UPS Worldwide Express: 1 to 4 Business Days
      UPS Worldwide Expedited: 3 to 7 Business Days

  • What is your "RUSH SHIPPING" policy and how does it work?
  • We offer UPS Next Day Air, 2nd Day Air & 3 Day Select shipping options for some of our items.

  • Why wasn't a packing slip included with my order?
  • The majority of our products will be shipped with a packing slip included in with the shipment. However, we encourage our customers to print out a copy of their order at the time the order is placed to ensure that they will have all pertinent information if they need to contact us with questions or concerns about their order.

  • How important is the billing information when I am using a credit card for payment?
  • Very Important. Our policy is to verify that every billing address presented for payment of an order is an exact match with the address on file with your credit card company. If the billing address does not match with the address on file with your credit card company you will be notified within 24 to 48 hours of placing your order. This occurrence delays the processing of your order as we are not able to continue processing your order until the correct credit card billing address is provided.
    This policy is designed to stop fraudulent orders from being placed by someone other than an authorized user of your credit card. The majority of times that we have to contact a customer about a non- matching credit card address is when our customer does not indicate a separate billing address on their order.

  • Can I ship to a different address than the billing address of my credit card?
  • Any order can be sent to a different address than your own as long as the billing address is an exact match with the credit card provided.

  • Can items be shipped to P.O. Boxes or a PO addresses?
  • UPS/Fedex do not deliver to P.O. Boxes as a general rule.