Your order will reach you as per the shipping instructions given by you. Please view the list below for more details.
Delivery Period for US Orders: (No Delivery on Weekends)
Fedex/UPS Ground: 4 to 6 Business Days
UPS 3 Day Select: 3 to 4 Business Days
UPS 2nd Day Air: 2 to 3 Business Days
UPS Next Day Air: 1 to 2 Business Days
Delivery Period for Non-US Orders:
UPS Worldwide Express: 1 to 4 Business Days
UPS Worldwide Expedited: 3 to 7 Business Days
What is your free ground shipping policy and how does it work?
We currently offer free ground shipping by USPS for all Kilims and Dhurries.
What is your "RUSH SHIPPING" policy and how does it work?
We offer UPS Next Day Air, 2nd Day Air & 3 Day Select shipping options for some of our items.
Why wasn't a packing slip included with my order?
The majority of our products will be shipped with a packing slip included in with the shipment. However, we encourage our customers to print out a copy of their order at the time the order is placed to ensure that they will have all pertinent information if they need to contact us with questions or concerns about their order.
How important is the billing information when I am using a credit card for payment?
Very Important. Our policy is to verify that every billing address presented for payment of an order is an exact match with the address on file with your credit card company. If the billing address does not match with the address on file with your credit card company you will be notified within 24 to 48 hours of placing your order. This occurrence delays the processing of your order as we are not able to continue processing your order until the correct credit card billing address is provided.
This policy is designed to stop fraudulent orders from being placed by someone other than an authorized user of your credit card. The majority of times that we have to contact a customer about a non- matching credit card address is when our customer does not indicate a separate billing address on their order.
Can I ship to a different address than the billing address of my credit card?
Any order can be sent to a different address than your own as long as the billing address is an exact match with the credit card provided.
Can items be shipped to P.O. Boxes or a PO addresses?
UPS/Fedex do not deliver to P.O. Boxes as a general rule.
Gift Wrapping
Can my package be gift-wrapped?
Gift wrapping is currently not offered for our products.
Return Policy
What is your return/exchange policy?
- You may return an item for refund or replacement within 15 days from the time you received your order.
- Please request for a return authorisation before you return any item. No refund will be given if an item is sent without a return authorisation.
- Shipping charges are non-refundable. Also, the cost of shipping the product back to us will have to be borne by the customer.
- The products should be shipped back via a trackable shipment service such as UPS.
- Dhurries and Kilims made to order are not returnable.
- For exchanges, customers will be charged the additional second time shipping cost, based on the shipping mode selected.
- Items returned should be unused and returned to us in the original packing.
- When you return an item, please indicate the reason for the return.
- Returns/exchanges will be accepted only if the items are undamaged and in a re-sellable condition.
- You may want to insure your return; we cannot be responsible for lost or misdirected returns.
- If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.
- Items purchased during the Clearance Sale cannot be returned.
Where do I send returns?
Return address will be provided when you send a request for return authorisation as explained above.
General
Do you charge tax on your products?
We do not charge any tax from our customers.
For orders outside the United States, custom duty might be applicable.
Do you offer wholesale opportunities?
For wholesale opportunities you may contact us at info@handkraftz.com.
How do I contact HandKraftz?
Please fill up the
Contact Us form, or reach us at:
Toll Free: 1-888-237-9560
Between 9:00 am and 9:00 pm US Eastern Time on all 7 days
Fax: 1-530-732-3452
Email: info@handkraftz.com
